Why a well known Supermarket chains chose Universal’s over other Traders and even manufacturers direct.

 Supermarket chains supply their Stores from a network of large RDCs’ (Regional Distribution Centres) where goods are stored on huge Pallet racking systems, many of them Dexion or Link systems.   Normally, when these sites require spare parts to repair or add to the racking, they contact the ‘preferred supplier’ appointed by Head Office  – usually a Trader who supplies and installs a variety of racking makes.
On this occasion, being a Dexion user, this RDC decided to ask Universal to quote for 100 Upright posts.  Although some 25% cheaper than their ‘preferred supplier’ it was not until we explained the following, that they decided to place the order with us:-

1. Our compatible parts are equivalent to Dexion, being manufactured in EU by a former Dexion License holder.
2. We have supplied over 10000 orders since 1997 – many to the Retail and Supermarket trades.
3. Our components are approved by Rack Safety Inspectors and have a 100% perfect safety record
4. Universals parts are already installed in this particular RDC and several others in the Group.

This RDC are delighted with our prices, products and delivery service.
Since then this RDC has ordered spare parts for the Link racking system installed in another of their warehouses.

Pets Choice Ltd have been manufacturing pet food for many years and during thus time the existing racking systems in their two main warehouses had endured heavy use and had sustained a large amount of damage from fork truck activity.   Rather than continuously spending large amounts of money on patching and fixing damage, Pets Choice called in Universal to tender for the removal of the old racking and replacement with Second Hand racking.   A third warehouse had also just be acquired to store packaging materials.
For the main warehouses, Universal confirmed that it would be more cost effective in the long term to strip out and scrap the damage racking and recommended the installation of good quality Used Link racking system to the same specification.   For the new warehouse Universal recommended a Used Dexion racking system with a slightly longer Beam length to accommodate larger packaging materials.

Pets Choice chose Universal on a combination of price, lead time and makes of racking (Dexion and Link are the two best known makes and future parts are more readily available)

Jack Taylor, Pets Choice’s Operations Director said “We are delighted with the whole installation.  Universal supplied good quality racking at a very good price and were able to schedule the work without unnecessary disruption to our operations. We will certainly be using them again for future work”