Why a well known Supermarket chain chose Universal….

 Universal has, since 1997, been a leading supplier of component spare parts for repairs and add-ons to DEXION and LINK pallet racking systems.   As one of the top four, this particular Supermarket chain now relies on Universal to supply and install replacement components to many of their Regional Distribution centres, where fork truck damage is an on-going problem.

Because Universal can supply these products cheaper (typcally by 25-30%) and often quicker than previous suppliers, this retailer not only saves on the cost of materials but, crucially avoids the unseen cost and inconvenience of lost warehouse storage capacity – particularly at peak times such as the pre-Christmas period.

This Retailer is  delighted with our prices, products and delivery service and continues to be one of our top customers.

Pets Choice Ltd have been manufacturing pet food for many years and during thus time the existing racking systems in their two main warehouses had endured heavy use and had sustained a large amount of damage from fork truck activity.   Rather than continuously spending large amounts of money on patching and fixing damage, Pets Choice called in Universal to tender for the removal of the old racking and replacement with Second Hand racking.   A third warehouse had also just be acquired to store packaging materials.
For the main warehouses, Universal confirmed that it would be more cost effective in the long term to strip out and scrap the damage racking and recommended the installation of good quality Used Link racking system to the same specification.   For the new warehouse Universal recommended a Used Dexion racking system with a slightly longer Beam length to accommodate larger packaging materials.

Pets Choice chose Universal on a combination of price, lead time and makes of racking (Dexion and Link are the two best known makes and future parts are more readily available)

Jack Taylor, Pets Choice’s Operations Director said “We are delighted with the whole installation.  Universal supplied good quality racking at a very good price and were able to schedule the work without unnecessary disruption to our operations. We will certainly be using them again for future work”

Portsmouth based Elmdene International, manufacturers of intruder and fire alarm ancillaries underwent a rationalization programme at the end of last year involving relocation of production and storage facilities to new premises. As part of this rationalization Elmdene International were looking to install a new pallet racking system and contacted us after having visited the Universal web site.

Elmdene International knew of the Dexion design and wanted to learn more about Universal’s “Dexion compatible” products. Once convinced that our EU manufactured ‘compatible’ products (although not branded Dexion) were equally fit for purpose and competitive they placed the contract with us.

A major consideration was Universal’s large stock holding and their ability to supply with short notice.

Elmdene International were delighted when Universal completed the installation without a hitch in a matter of weeks, enabling them to relocate all their storage facility on time and to begin production at the new premises.

Elmdene International said “Universal supplied a new “Dexion compatible” system at a competitive price and completed the whole installation in the short time allowed without any problems. We are very pleased with the professional way in which Universal undertook the contract.